Call Center

Call Center Solution


Reach New Levels of Customer Service with the 3CX Call Center Module

In today's cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers. Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up.The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service. 

Key 3CX Call Center Features:

Advanced Real time Queue Statistics Monitor queue status
Review the number of callers in a queue
Log agents in and out of queues  
Advanced Agent Statistics Time an agent logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more o Wallboards
Call Back Feature Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies Round Robin o Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes - Random o Hunt By Threes - Prioritized
SLA Alerts Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper The supervisor may need to relate some important information to the agent without the customer hearing
Barge in The supervisor can enter the call and assist the agent and customer
 

All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.